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Even the free trial of GoToMyPC requires a credit card, and if you do not cancel, you are automatically charged a subscription fee. So because of our technology advantage, LogMeIn is faster, we are able to give away a free version, and also can charge much less for our professional version. (GoToMyPC connections are continuously hosted through their website for the duration of all remote control sessions, creating latency and requiring bandwidth). It is also more cost efficient, because we don’t have to pay for the bandwidth to route it through our website.
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This “peer-to-peer” LogMeIn connection offers faster speeds because there are no hops – information flows directly between the local and target computer.
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The simplest explanation of this technology advantage is that once you establish the connection with your remote PC through the LogMeIn website, it dynamically changes to a direct connection between your local and remote PC – no longer routing through our website.
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> GoToMyPC is a great product, but LogMeIn has a technology advantage that makes our software faster and allows us to give away a basic version for free. The only area of contention I had with there response is that both seem to run about the same speed for me over DSL. I knew of LogMeIn but I had never used the product so I began to do so heavily and as I gathered information I decided to ask LogMeIn directly to compare products to which they responded below.
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Furthermore, gotomypc is both faster and less likely to have dropped connections.įurthermore, furthermore, logmein requires a custom Active X control in the client and this could be a problem when using an internet cafe type of public PC as the remote client since they might not let you to download and install a customer module.Īll this having been said, I use logmein only because I don’t want to pay for gotomypc!!!Īs a long time happy GoToMyPc user I never looked elsewhere until I was introduced to LogMeIn at a new customer site. Gotomypc has its hooks much deeper in the OS than logmein. I have never had this hung process problem with gotomypc but have had it many times with logmein. Gotomypc even shows you the “Windows shutting down” screen AFTER explorer is down.
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Thus you cannot click the “end process” button and you are screwed. Often with Logmein, its daemon terminates BEFORE you get the error msg from the OS asking you to kill a hung process. This is an acute issue when trying to reboot a sick pc remotely. I have used both gotomypc and extensively.Ī very major difference between gotomypc and logmein is that gotomypc “runs lower in the OS” than logmein. If one does not go for the payfor service at logmein, they will not have to be miserable about billing and customer service, and they will have access to a worthy utility. Still, it is better than FreeVNC in speed. A little slower than the best remote access? Sure it is. The real issue is security for a ‘remote professional’ and logmein provides very reliable and strong encryption. When Emily mentions “…RemotePC will be the perfect service that will work really cool!…” that is almost like a weirdo person driving by a bunch of school kids saying “Want to come to my place and try some candy?” There are other inexpensive ‘payfor VNC’ flavors, that ARE secure, but again, they are not free. If you build out a VPN and then use it, then there is no problem with worrying about security. There are other, more complex solutions out there like VNC. Regardless of billing and customer support, logmein is not a horrible solution, nor is it a bad solution. They have promised to re-instate me pending payment, but they haven’t even done that… i don’t even know which bank the particular credit card was charged through, and don’t recognize the last 4 digits of the card they used as mine. I am particularly offended for being banned without any knowledge of what is going on. They wouldn’t consider there might have been a mistake on their part or the bank’s part, and they won’t reinstate me without me sending them a check for the amount + 20% administrative fee. not getting a response in 48 hours, I called, and was informed of the reason. When i learned that the ban occured, i sent them an email to their support response. I never initiated such a dispute request, i don’t even have the credit card they used in any case any more…
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I was recently “banned”! The reason they give is because when they renewed my pro subscription (without notifying me in any way), after charging the card, they received a dispute request… However, i have recently become disenchanged with some really poor customer service! I have used logmein extensively for over a year, having a pro subscription for 6 PCs for that time.